Saturday, December 28, 2019

Jim vs. Apartheid Essay - 661 Words

Jim vs. Apartheid Differences amongst people has been in existence for a very long time. The time of segregation of black people in America is proof of this differences. During this time black people have been regarded as second class civilans. The laws that were created during this time had the purpose of restricting black people from achieve anything in life and these laws were called Jim Crow Laws. Those laws were mainly used in the southern and border states of the United States. But segregation did not only happen in the US, it has occurred in countries all over the world, places like South Africa. In South Africa, there was a system of legislation, called apartheid. This system, like the Jim Crow Laws, made racial†¦show more content†¦For the school board in South Africa, if the black school is affiliated with a religion they close the school. Other differences is that black children in the US can stay in school until they reach the fourth grade, as for the South Afric an black students, they go to school from the age of seven to the age of thirteen. The right to vote in both countries were lost to the black people. The policies had many restriction the only affected black people to the degree their right to vote was taken away. There are no differences regarding on how their voting rights were taken. In both the Jim Crow Laws and the apartheid it was not clearly specified that black people are not allowed vote but it is directed mainly to them, for example, in the apartheid the law states the non-whites are disallowed to vote. But the difference in all this is that the black people in America end up receiving the right to vote unlike the black people of South Africa, although there were loopholes that let a certain amount of black people in America to vote. In the end both the Jim Crow Laws and the apartheid had the same effect on black people in both of their origin countries with the access to education, the right to vote, and the effect on bla ck people. Though there might be differences, they are minima at best. The education is terrible for both countries,Show MoreRelatedRacial Project : Jim Crow Laws1201 Words   |  5 PagesAAS201 Oct 1, 2017 Jim Crow Laws Provided by Omi and Winant, their texts give insight to our understanding of what is a racial project. A racial project explains how â€Å"[racial dynamics] are simultaneously an interpretation, representation, and explanation† (Omi et. al 54). Racial projects offer insight how race is linked to both structure and representation by the ideology that is primarily evident by everyday practices whether it be found institutionally or individually. The Jim Crow Laws are a prominentRead MoreWhen She Was White: The True Story of a Family Divided by Race, written by Judith Stone2241 Words   |  9 PagesLaing. Sandra Laing is a South African woman who was born with a genetic disorder called Atavism. Despite being born to white parents, Laing exhibited African physical characteristics. Because of this, Laing was classified as colored during the apartheid era (Skin). Both the book and the film are significant to the field of sociology as they exemplify the negative effects that a person’s racial identity can have on them socially, politically, and econom ically. The movie begins set in the presentRead MoreBrown Vs. Board Of Education Of Topeka1600 Words   |  7 PagesBrown Vs. Board of Education of Topeka, Kansas was a huge American milestone throughout history, as it began the longstanding process of trying to deplete segregated schools and creating racial equality. This event marked the beginning of racial integration, starting with the schools. Many people failed to understand that segregated schools were not equal in quality, which further created tension among the African-American families and started many movements. When this case became headline news itRead More African American History Essay2129 Words   |  9 PagesThe organization of campaigns and boycotts against segregated public schools and public facilities began. The laws passed were very easy to evade. In 1896, Plessy vs. Ferguson fully legalized segregation using the phrase separate but equal for justification. However separate was never equal in this case. Thus Ameri can apartheid continued. The Civil War gave a glimmer of hope for economic equality. Thousands of freedmen were to receive 40-acre plots of land to farm themselves. Up to nowRead More The Civil Rights Movements in Ireland and America Essay4811 Words   |  20 Pagesfrom Scotland. Earlier this century, England divided Ireland into two, claiming the six northernmost counties as its own. The large number of Protestants, who remain loyal to the Crown of England, have created a system of oppression similar to the Jim Crow laws of the US. Oppression and second-class citizenship have limited the Catholics of N. Irelands opportunities and taken many lives. A Civil Rights movement was the only logical step. But first, we must discuss what lead up to this logicalRead MoreIs Sports Just A Proxy For Politics?1886 Words   |  8 Pagesgovernment in breaking down racial barriers. â€Å"That last sentence was the closest Mandela came to referencing his own role in using sport to unify South Africa, a country that had been separated by skin color and the warped political ideology of apartheid for nearly half a century by the time he became its first black president in 1994.† (Edwards) Nelson Mandela flipped the table and brought South Africa, a racially diverse country, together through the sport of rugby. Political discrimination ofRead More Public Education: Funding based Upon Race Essay4879 Words   |  20 Pagessummer it was up to 90. It was sweltering.† (Kozol 88) The poor structural conditions of New York City schools are worsened by overcrowding. Nearly 60% of elementary students and 70% of high school students attend schools that are overcrowded (CFE vs. State of New York). In order to increase their student capacity, schools are forced to take a variety of actions. Spaces intended for physical education, science, and art are converted into normal classrooms, thereby depriving students of the benefitsRead MoreLeading Function of Management15642 Words   |  63 Pagesare polite, but insistent. The constantly and consistently drive forward toward their goal. You can be a leader. You will be - when it matters enough to you. 5 ORGANIZATION AND MANAGEMENT – Report on The LEADING Function of Management Management vs. Leadership Leadership and management are two distinctive and complementary systems of action. Each has its own function and characteristic activities. Both are necessary for success in an increasingly complex and volatile business environment...strongRead MoreCase Study for Management Accounting36912 Words   |  148 Pagesauthors and all of the other authors who submitted cases to the conference. I also thank members of the editorial board for their help in reviewing cases: Tom Albright, Wayne Bremser, Paul Juras, Ken Merchant, Gary Sundem and, especially, Larry Carr and Jim Mackey. I am grateful to the other conference organizers, Steve Hansen, K. Sivaramakrishnan and Naomi Soderstrom for their advice and help. I am grateful for the help of Leslie Estelle at the IMA for her work in putting these cases into Management AccountingRead MoreCase Study for Management Accounting36918 Words   |  148 Pagesauthors and all of the other authors who submitted cases to the conference. I also thank mem bers of the editorial board for their help in reviewing cases: Tom Albright, Wayne Bremser, Paul Juras, Ken Merchant, Gary Sundem and, especially, Larry Carr and Jim Mackey. I am grateful to the other conference organizers, Steve Hansen, K. Sivaramakrishnan and Naomi Soderstrom for their advice and help. I am grateful for the help of Leslie Estelle at the IMA for her work in putting these cases into Management Accounting

Thursday, December 19, 2019

Femininity Vs. Masculinity, By Bram Stoker s Dracula

Femininity Vs. Masculinity Vincent D’Onofrio said â€Å"To me the definition of true masculinity and femininity, too – is being able to lay in your own skin comfortably.† In other words, male can’t be too masculine and female can be too feminine, but both qualities can show though any human because of how we act and our emotions. In Bram Stoker, Dracula, each character faces difficult obstacles between the lines of being all man or facing the structures of being a woman. With the help of two critical essays to analyze Dracula through their writing as well as to help understand the differences and non-differences. One essay wrote by Bram Dijkstra called â€Å"[Dracula’s Backlash]†, I liked his essay because of how he looks at Dracula and how are†¦show more content†¦460). Not to discard men as nothing but women should get the same praise as men do. Men are strong, and will always want to save the girl, but sometimes the girl needs to save herself. The idea that man was made before the woman, must make them more special, yet others says we are to be equals. With the struggle between man and woman, who’s to say what is right and wrong. Both men and women are alike in many ways both can get scared when something goes bump in the night. Second, for instance the character, Mina is a â€Å"new woman† for her ways. In the Victorian era, women were just getting into the age of the workforce while many women were getting educated and becoming more of a force to be wrecked with. Men were not happy with women becoming more then a housewife and a child bearer. Mina in the book, Dracula, shows the possible woman learning how to become more than just a daughter to be married off to a man. In Stoker’s view of Mina tells Lucy, â€Å"I have been practicing shorthand very assiduously†¦ When we married I shall be able to be useful to Jonathan, and if I can stenograph well enough I can take down what he says in this way and write it out for him on the typewriter, atShow MoreRelatedThe Old Vampire Trend : Bram Stoker s Dracula1856 Words   |  8 Pagesso very 1890s? In 1897, Bram Stoker took central European folk tales and turned them into one of the most famous horror books of all time. Stoker s Dracula isn t y oung and sparkly-hot; he s creepy, old, and likes turning into bats and clouds of mist. Just like today, vampires in 1897 stood in for a lot of contemporary fears and anxieties. This is a novel that took a pretty obscure folk tale creep and skyrocketed him into fame and everlasting pop-cultural stardom. It s a novel that used a mythologicalRead MoreHomosexuality in Victorian and Elizabethan Literature.6608 Words   |  27 Pagesdoes. Gothic writers of the Victorian Age played off of the fear and immorality of homosexuality and used those feelings as a basis for their novels. Bram Stoker told a story about a vampire that challenged the Victorian gender roles and managed to reverse them, making men faint like women, and making women powerful like men, and called it Dracula. Mary Shelley created a a physical being out of a mans suppressed homosexuality due to his Victorian male upbringing; a man named Frankenstein. Robert

Wednesday, December 11, 2019

Relationships Between Service Quality

Question: Discuss about the Relationships Between Service Quality. Answer: Introduction: Quality customer service entails the provision of efficient and effective relationships with ones customers. Therefore it may involve quick and fast service, listening to customers keenly, responding to customers in the quickest way possible, fast and effective complaints and problem solving techniques to name just but a few things that are involved (Hald, 2012). Therefore, it is very important for a business to ensure that their customer service team members or the sales team are treating their customers in the best way possible. Thus, the organization has to come up with ways or policies which will guide the sales and the customer service team members on how to treat their customers. Quality Customer Treatments Making sure that there is an apology conveyed to the customer in case they come up with a complaint about the products. By apologizing the organization will be showing that it did not cause the issue or problem willingly (Jahanshahi et al, 2011). In addition to that, it will show the customer that they sympathize with the customer that the product or service had a problem but that would not happen again. In the case of Innovative Widgets Business, there is a policy of making sure that many apology letters should be written to a complaining customer and especially its loyal customers. Also, the business assures the customers to get a significant discount during their next purchase. The aim of this treatment is to make sure that the customers remain loyal to the products as well as the organization. Equality and Diversity. The organization should ensure that all the employees are treated equality despite the fact that they come from different departments, divisions, earn different amounts of salary, permanent or temporary employees, leaders and the common employees among other differences. This should be the case especially when it comes to making and deciding on the policies, objectives and goals, mission and vision statements and strategies to be put in place for better customer service (Httinger et al, 2012). In the case of Innovative Widgets, the manager invited every team member to participate in coming with the mission and vision statement, policies and procedures to be reviewed by the managing director. By involving the employees when making such decisions it shows that the organization is aware of their welfare and is in need of their ideas. The Organizations should ensure that the objectives and the goas of the whole organization and the specific departments are in line with each other (Nollet et al, 2012). This means that the manner in which the employees from the different departments treat the employees is the same because they will be working towards the same common goal though slightly different. The managers from the different departments must ensure that their customers are treated in the best way possible by the employees (Ellis et al, 2012). For the case of Innovative Widgets the managing director of the organization ensured that all the directors of specific departments used the customer service model to implement internal customer plans. This was simply after he realized the improvements that the new strategies and policies were making much difference in terms of customer service treatment. By doing this the organization will be able to improve itself even when it comes to other grounds. Arrange for trainings and conferences to educate the employees about better customer service and its importance. A business organization should arrange for training sections and meeting where by the employees can be taught on how to treat their customers (Sureshchandar et al, 2001). Also conference days should be included in the business year schedule in different places by different trainers to help the employees improve their skills and education on better customer treatment. For Innovative Widgets Business Organization, the managing director and other managers from other departments ensured that there were training sections that were offered for all the employees (especially sales and customer service team members) and that they attended. These trainings were meant to teach them on how to improve their customer treatment skills and learn how to cope with the new policies and strategies that had been put in place. The following are the steps that Mary can use in future so that she can be able to handle customers in a more professional way and solve any complains that she comes across: Welcome the customer in a more professional way- The sales person will have to great the customer, introduce themselves even before they introduce the items that they are selling. This is done by greeting the customer in a welcoming manner and introducing yourself to them by giving them your name. However, if the business uses the telephones to receive the enquiries and complaints through the telephone calls, then apart from introducing themselves and welcoming the customer, the servers should also introduce the organization in a simple and welcoming tone and voice. This will give the customer the feeling of assurance and confidence in making their complaints (Naidu, 2009). Careful and keen listening- The customer servers should be ready to listen to what the customer wants to say without interrupting them. This will help them air out their complaints with confidence and feel comfortable which increases their chances of being loyal to the organization (Sureshchandar et al, 2002). Also they should get used to pointing out where they may not have understood and asked for clarification in a cautious tone and voice. Additionally, even though the customer is not able to express themselves in an understandable way, the customer servers should try and make sense of what is said to them instead they should the customers as their references points. The customer servers should never indulge in an argument with any customer. Even when the server thinks that the customer is completely wrong about what they are saying, they should try and make it simple for them to understand and therefore it becomes easier to make correction (Schiele et al, 2012). When customer makes their complaints, the server or sales people should not always offer their ideas on how to solve the problem instead they should give the customers a chance to air out their ideas on how they would want the problem solved. However, if the customers idea is not possible, then it is ok for the server to take charge and offer their techniques. The customer servers should be sympathetic and apologetic to the customers whenever they come to make complaints. This will be possible especially by saying sorry verbally or taking action like writing an apology letter. They should avoid being rude and arrogant when serving any customer (Baxter, 2012). For instance if its the product are faulty, then they should ask them whether they can allow them to take the products back for further testing and approval. Also every organization should give the customer servers the power and authority to give the customer some price reduction (according to the value of the products) when need be. For instance, if the products are not delivered in time, they were worth a lot of money and apparently, they would have made a lot of profits for the customer if sold. I would be fair for the organization to make some reduction in the cost of the products for the customer simply to help the recover their loss. Every organization should make sure that their policies concerning product replacement do not involve very long and complicated steps instead it should be an easy, short and simple process for better (Boshoff et al, 2004). This can be possible if the business appoints a replacement team members who will be in charge of making product replacement only. However, the organization should ensure that the product replacement team is in a position and ready to make the replacement for any product that may have complaints from the customers. By doing this they will be able to avoid the replacement of products by each and every employee who wishes to do so. Therefore, this will be able to encourage accountability and professionalism in the organization which leads to better customer service. The managers should also involve themselves in making the process easy by talking to the customers. A customer who needs a replacement for any products or has any complaints which needs the managers attention should be accorded the attention they need. For instance, the customer who deals with the states largest supplier of mining equipment and buys the widgets from Innovative Widgets organization. He seems to have a serious complaint which certainly requires the managers attention. The conversation may go like: Customer: Hello, am fine but I have a serious complaint with your business which I have been presenting for a while now. It has become a bother to me and my customer. Manager: I know about the complaint and am so sorry that it has happened to you. Customer: If you know about it, then you should also know that am considering seeking legal advice and also looking for a new supplier. Manager: You dont have to do that because I am assuring you that the problem will be solved in the next three days. I will personally take care of your situation, I promise. Customer: A promise, thats better. So am giving you three days warning for you to deliver. Conclusion In conclusion, I can say that effective and efficient customer treatment is required in every organization in order for it to increase its success chances. Therefore, it is important that every organization to ensure that its customers are treated in the best way possible by the employees. Also it is important to ensure that the employees are well equipped with the techniques and skills of dealing with customers and giving them best treatment they can give. By doing this, the business will have higher chances of maintaining their customers as well as having the best qualified and comfortable employees they can ever have. References Baxter, R. (2012). How can business buyers attract sellers' resources?: Empirical evidence for preferred customer treatment from suppliers.Industrial Marketing Management,41(8), 1249-1258. Boshoff, C., Gray, B. (2004). The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry.South African journal of business management,35(4), 27-37. Ellis, S. C., Henke, J. W., Kull, T. J. (2012). The effect of buyer behaviors on preferred customer status and access to supplier technological innovation: An empirical study of supplier perceptions.Industrial Marketing Management,41(8), 1259-1269. Hald, K. S. (2012). The role of boundary spanners in the formation of customer attractiveness.Industrial Marketing Management,41(8), 1228-1240. Httinger, L., Schiele, H., Veldman, J. (2012). The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review.Industrial Marketing Management,41(8), 1194-1205. Jahanshahi, A. A., Gashti, M. A. H., Mirdamadi, S. A., Nawaser, K., Khaksar, S. M. S. (2011). Study the effects of customer service and product quality on customer satisfaction and loyalty.International Journal of Humanities and Social Science,1(7), 253-260. Naidu, A. (2009). Factors affecting patient satisfaction and healthcare quality.International journal of health care quality assurance,22(4), 366-381. Nollet, J., Rebolledo, C., Popel, V. (2012). Becoming a preferred customer one step at a time.Industrial Marketing Management,41(8), 1186-1193. Schiele, H., Calvi, R., Gibbert, M. (2012). Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework.Industrial Marketing Management,41(8), 1178-1185. Sureshchandar, G. S., Rajendran, C., Kamalanabhan, T. J. (2001). Customer perceptions of service quality: A critique.Total quality management,12(1), 111-124. Sureshchandar, G. S., Rajendran, C., Anantharaman, R. N. (2002). Determinants of customer-perceived service quality: a confirmatory factor analysis approach.Journal of services Marketing,16(1), 9-34. Sureshchandar, G. S., Rajendran, C., Anantharaman, R. N. (2002). The relationship between service quality and customer satisfactiona factor specific approach.Journal of services marketing,16(4), 363-379.

Wednesday, December 4, 2019

Return To Bitter Creek Essays - Lacey, , Term Papers

Return To Bitter Creek Return to Bitter Creek takes place in Bitter Creek, North Carolina, during current times. There are many acres of beautiful land. There are a lot of trees and plants. The weather is seasonal, although mild during the winter. Most of the action occurs at a farm, and in a house. Although the story involves family conflicts, and could take place anywhere, the setting was relevant to this plot because a lot of what happened involved nature, horses, and rural jobs. Lacey Bittner is the main character. She is a teen-aged girl who lived with her mother, Campbell, and her mother's boyfriend, David. Lacey is upfront, honest, hard working, efficient, and kind. When someone is rude she tells them how she feels. For example, she tells her mother when she thinks her mother is being inconsiderate. Whenever she has a job to do, like making a cabin in the trees, or clearing the pasture for the horse, she gets to it right away, and continues until it's done, even late at night. She tries to fit all her activities in, including school, sports, and taking care of her horse; she is responsible. Even though her mother doesn't get along with the rest of the family, Lacey is still pleasant to them. The main conflict is man vs. man. This is a story about a family who just can't get along with each other. There are personality conflicts between mothers and daughters, and cousins and cousins. There is squabbling over such things as who can spend time with whom, and who will drive to school. Campbell, Lacey's mother, lived in Bitter Creek her whole life, but she didn't get along with her family, especially her mother. She moved away to Clio, Colorado with Lacey, being single. She met a man name David. They were very close and lived together, but weren't married. They moved back to Bitter Creek, North Carolina because David found a blacksmith job there. When they arrived in Bitter Creek, they bought a little house. Lacey went to school with her cousin Tam. Campbell didn't like the idea of Grandmother bringing Lacey to school, so she tried to keep her on the bus. Although Lacey's mother is protective, Lacey manages to make new friends and spend time with her grandmother. During the summer Lacey was bored because Campbell and David were always working. Tam and Lacey became good friends, although they have some fights. Lacey learns a lot about wildflowers from a book David gave her and from her grandmother. One day Lacey comes home to find out that David bought seven acres of land. The family decided to clear the pasture, build a fence, and get a horse. The extended family always had Sunday dinners, frequently at David and Campbell's house, but Campbell, Grandmother, and Tam rarely came. Every one else has a great time and loved to ride the horse. Lacey named the horse Polly. Lacey joins the flag corps team when school started again. David and Lacey build a cabin in the trees. Lacey was always busy with many activities aside from the cabin, which she didn't get to work on as much as she would have liked. One day while David was working on the cabin he had an accident and died. This is the climax of the story. After this the family comes together (sort of) and learns to accept each other. Uncle Kenny and Lacey finish the cabin. Campbell mopes around because David died. One night Campbell and Lacey had to move to the barn because there was no money to pay for the house; the barn had been paid for for several months by David. Lacey used to go to folk dances with Campbell and David a lot, but she never had the courage to dance in front of anyone. Finally she did with her family. Lacey's mother became friendly with Grandmother again. Campbell finished one of David's blacksmithing jobs and got $2000. Polly had a baby horse and Lacey named it Trillium (a wildflower). Grandmother made a beautiful quilt and gave it to Campbell and Lacey. Everyone tried to get along with each other. I absolutely loved this book. I would recommend this book to